Privacy Policy

How We Collect, Use, and Protect Your Personal Information

Effective Date: January 16, 2026
Last Updated: January 16, 2026

PrizeVaultRaffles (operated by Stollery Children’s Hospital Foundation, hereafter “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit PrizeVaultRaffles.com (the “Website”) and participate in PrizeVaultRaffles draws.

1. Information We Collect

We collect information you provide directly and information automatically gathered when you use our Website.

1.1 Information You Provide:

  • Entry purchases

  • Account creation

  • Newsletter subscriptions

  • Communications with us (questions, feedback)

  • Surveys and promotions

  • Prize claims

This may include:

  • Contact details (name, email, phone, mailing address)

  • Identity info (date of birth, government-issued ID for prize claims)

  • Payment details (processed securely by third parties)

  • Account info (username, password, preferences)

  • Message content

1.2 Automatically Collected Information:

  • Device data (IP address, browser type/version, OS)

  • Usage data (pages viewed, time spent, links clicked)

  • Location data (approximate geographic location from IP)

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

2.1 Manage Draws:

  • Process entries and payments

  • Verify eligibility

  • Conduct draws and notify winners

  • Coordinate prize delivery

  • Comply with gaming regulations

2.2 Communications:

  • Send confirmations and receipts

  • Provide customer support

  • Share updates and newsletters (with consent)

  • Notify policy or terms changes

2.3 Improve Website:

  • Analyze usage and improve functionality

  • Develop new features

  • Prevent fraud and security breaches

2.4 Legal Compliance:

  • Meet regulatory and tax obligations

  • Respond to legal requests

  • Enforce Terms and Conditions

3. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., processing purchases)

  • Your consent (e.g., marketing communications)

  • Legal obligations

  • Legitimate interests balanced against your privacy rights

4. Information Sharing

We do not sell your personal data. We may share information with:

4.1 Service Providers:

  • Payment processors (e.g., Stripe, PayPal)

  • Email platforms

  • Hosting and analytics providers

  • Customer support services

All under strict confidentiality agreements.

4.2 Legal and Safety Reasons:

  • Comply with legal orders or requests

  • Cooperate with regulatory bodies (e.g., AGLC)

  • Protect rights, safety, or prevent fraud

4.3 Business Transfers:

  • In case of mergers or sales, data may transfer with notice.

4.4 Winner Publicity:

  • Winners’ first name, last initial, and location may be publicly shared.

  • Full names/photos only with explicit consent.

4.5 With Your Consent:

  • Other disclosures only with your permission.

5. Data Security

We use industry-standard measures to protect your data, including:

  • SSL/TLS encryption

  • Access controls and authentication

  • Regular security audits

  • Employee training

  • PCI-DSS compliant payment processing

However, no online system is completely secure; absolute security cannot be guaranteed.

6. Data Retention

We keep your data only as long as needed:

  • Entry records: 7 years (legal compliance)

  • Winner info: Indefinitely (legal/promotional)

  • Accounts: Until deletion or 2 years inactive

  • Marketing info: Until unsubscribe

  • Website analytics: 26 months

  • Support records: 3 years

7. Your Privacy Rights

You may:

  • Access your personal data

  • Request corrections

  • Request deletion (subject to legal requirements)

  • Object to certain processing (e.g., marketing)

  • Restrict processing

  • Request data portability

  • Withdraw consent anytime (without affecting prior lawful processing)

Contact us at privacy@prizevaultraffles.com to exercise your rights.

8. Cookies & Tracking

We use cookies for:

  • Essential Website functions

  • Performance analysis (e.g., Google Analytics)

  • Remembering preferences

  • Marketing (with consent)

You can manage cookies via your browser settings. Disabling cookies may affect Website features.

Opt-out of Google Analytics here: Google Analytics Opt-out

9. Third-Party Links

Our Website may link to external sites (payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing personal info.

10. Children’s Privacy

Our services are for persons 19 years or older. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly. Contact us if you believe we hold data from a minor.

11. International Data Transfers

Your data may be processed or stored in Canada or other countries where our service providers operate. We ensure appropriate protections consistent with this policy.

12. Marketing Communications

  • We send promotional emails with your consent.

  • You can unsubscribe anytime via links in emails or by contacting info@prizevaultraffles.com

  • Transactional emails (e.g., purchase confirmations) cannot be unsubscribed.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be:

  • Posted prominently on our Website

  • Notified by email to registered users

  • Marked with updated date

Your continued use constitutes acceptance of changes. Please review periodically.